Royal88 Privacy Policy — Our Commitment to Protecting Your Data

1Personal Information We Collect

Royal88 collects your personal information solely to provide a safe, efficient, and responsible platform service. We only collect information that is genuinely necessary and will not request data beyond what is actually required.

The types of information we collect include:

All collected data is processed on a lawful basis, including the fulfilment of contracts, legal obligations, and royal88's legitimate interests in operating a secure platform.

2How We Use Your Personal Data

The personal data you provide to royal88 is used responsibly and solely for the purposes stated below:

• Account Management: Creating, verifying, and maintaining your member account on the royal88 platform.
• Transaction Processing: Processing deposits, withdrawals, and all financial transactions securely and efficiently.
• Identity Verification (KYC): Verifying your identity to comply with anti-money laundering (AML) legal requirements.
• Customer Support: Providing accurate and effective assistance when you contact the royal88 support team.
• Platform Security: Detecting and preventing fraudulent activity, unauthorized access, and platform abuse.
• Marketing Communications: Sending information about promotions, bonuses, and special offers — only if you have consented to receive such communications.
• Responsible Gaming: Monitoring gameplay patterns to identify players who may need responsible gaming assistance or support.
• Service Improvement: Analyzing aggregated usage data to improve the platform experience and introduce relevant new features.

3Sharing Information with Third Parties

Royal88 takes a highly cautious approach to sharing your personal data. We do not sell, rent, or disclose your personal information to any third party for their own marketing purposes. However, there are limited situations where we may need to share your data:

• Payment Service Providers: Data required to process financial transactions is shared with approved payment processors, subject to strict confidentiality agreements.
• Game Software Providers: Basic game data is shared with licensed game providers for technical purposes and fair play verification.
• Legal Authorities: royal88 will disclose required information to the relevant authorities when mandated by law or a valid court order.
• Technical Partners: Technical infrastructure providers such as server hosting and cybersecurity services, bound by strict data protection agreements.

All third parties that receive your data are bound by confidentiality and data security obligations that are equivalent to or higher than the standards we uphold ourselves.

4Data Security Measures

Protecting your personal data is a core technical and operational priority at royal88. We continuously invest in security infrastructure to ensure your data remains protected against increasingly sophisticated cyber threats.

• 256-bit SSL Encryption: All data transmitted between your device and royal88's servers is encrypted using the latest 256-bit TLS/SSL protocol.
• Two-Factor Authentication (2FA): An additional security layer is available on all member accounts to prevent unauthorized access even if your password is compromised.
• Secure Password Storage: Your password is never stored in plain text — we use strong hashing with a random salt.
• Continuous Threat Monitoring: An intrusion detection system (IDS) operates 24/7 to monitor for any suspicious activity on our platform.
• Regular Security Audits: royal88 conducts regular internal and external security audits to identify and address any system vulnerabilities.
• Employee Access Controls: Access to members' personal data is strictly limited to staff who genuinely require it to perform their duties.

5Use of Cookies and Tracking Technologies

Royal88 uses cookies and similar tracking technologies to enhance the user experience, maintain the security of your login session, and understand how members use our platform.

• Essential Cookies: Required for core platform functions such as maintaining your login session and ensuring account security. These cookies cannot be disabled.
• Performance Cookies: Collecting anonymous data on how pages are browsed to help us improve platform performance and usability.
• Preference Cookies: Saving your preferences such as language, time zone, and display settings to deliver a more personalized experience.
• Analytics Cookies: Helping us understand the most popular games and features among members for content improvement purposes.

You can manage your cookie settings through your web browser at any time. Please note that disabling certain cookies may affect the functionality of the royal88 platform.

6Your Rights as a User

As a royal88 member, you have guaranteed data protection rights. Below are your key rights and how to exercise them:

To exercise any of the above rights, please contact the royal88 support team via Live Chat or our support email. We will process your request within 30 business days.

7Data Retention Period

Royal88 retains your personal data only for as long as necessary to fulfil the original purpose of collection or as required by applicable law.

• Active Account Data: Retained for the duration your account is active and for an additional period following account closure for audit purposes.
• Financial Transaction Records: Retained for a minimum of 7 years in accordance with Malaysia's anti-money laundering legal requirements.
• Session and Log Data: Technical logs and session data are retained for a maximum of 90 days before being automatically deleted.
• Marketing Data: Retained until you withdraw your consent to receive marketing communications from us.
• KYC Data: Identity verification documents are retained for the period prescribed by the relevant regulatory authorities.

Once the retention period expires, your data will be securely deleted or anonymised using methods that ensure the data cannot be recovered.

8Links to Third-Party Sites

The royal88 platform may contain links to third-party websites or services that operate independently from royal88. This Privacy Policy applies solely to the royal88 platform and does not cover the privacy practices of any third-party sites or services.

Royal88 is not responsible for the content, privacy policies, or practices of any third-party websites that may be linked from our platform. We recommend that you read the privacy policy of each website you visit separately.

9Amendments to This Privacy Policy

Royal88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, new legal requirements, or improvements to the services we offer.

When significant changes are made, we will notify you via:

• In-platform notifications on royal88 while you are logged in.
• A notification email will be sent to your registered email address.
• Update of the "Last Updated" date shown at the top of this document.

Continued use of the royal88 platform after amendments are published will be considered your acceptance of the updated Privacy Policy. If you do not agree with the amendments, you have the right to close your account before they take effect.

10Contact Us About Your Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please do not hesitate to contact us.

• Live Chat: Available 24 hours a day, 7 days a week directly through the royal88 platform.
• Privacy Email: [email protected]
• Response Time: Privacy inquiries are answered within 3 business days; formal data rights requests within 30 business days.

For more information on platform usage rules, please refer to Terms and Conditions us. For responsible gaming guidance, visit the Responsible Gaming us.